Frequently Asked Questions

Important Buyer Safety Notice

SuperMall is a discovery platform and does not process payments or offer buyer protection. All transactions happen directly between you and the seller. Please stay vigilant to protect yourself from fraud.

• Meet in public: Always arrange to meet sellers in safe, busy, and well-lit public areas.
• No upfront payments: Never send money via mobile money or bank transfer before inspecting and receiving the item.
• Verify before buying: Thoroughly check the item's condition to ensure it matches the description before paying.
• Keep records: Keep track of seller contacts, chat history, and receipts for all your purchases.