SuperMall Trust Score

Our transparent rating system designed to reward excellent sellers and keep our community safe.

How it's Calculated

  • Customer Ratings

    Positive reviews from verified buyers are the biggest factor in increasing your score.

  • Responsiveness

    Sellers who reply quickly to WhatsApp inquiries receive a significant boost.

  • Account Verification

    Completing identity and business verification establishes immediate baseline trust.

Score Tiers

90+

Excellent

Top-rated sellers. Receives priority placement in search results.

70+

Good

Reliable sellers with solid, consistent performance.

50+

Fair

New sellers or those requiring slight improvements.

<50

Poor

Flagged accounts. Buyers should exercise extreme caution.